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    Refund Policy

    Home | Refund Policy

    Purple Haze Refund Policy

     

    Last Updated: 2/01/25

    At Purple Haze, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund policy below.

     

    Returns & Refunds

    • Eligibility: To be eligible for a refund, items must be unused, in their original packaging, and returned within 30 days of purchase.
    • Non-Returnable Items: Due to the nature of certain products, the following items are non-refundable and non-returnable:
      • Used or opened products
      • Perishable goods (e.g., edibles, rolling papers)
      • Clearance or final sale items
      • Gift cards
    • Proof of Purchase: A valid receipt or order confirmation is required for all refund requests.

     

    How to Request a Refund

    1. Contact Us: Email our customer support team at [Insert Email] with your order number and reason for the return.
    2. Approval & Instructions: If your return is approved, we will provide instructions on where to send your item(s). Customers are responsible for return shipping costs unless the item is defective or incorrect.
    3. Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5-10 business days.

     

    Damaged or Incorrect Items

    If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging. We will provide a replacement or issue a full refund at no additional cost.

     

    Late or Missing Refunds

    If you haven’t received a refund yet:

    • Check your bank account again.
    • Contact your credit card company (it may take some time before your refund is officially posted).
    • If you’ve done all of this and still have not received your refund, please contact us at [Insert Email].

     

    Contact Us

    For any refund-related inquiries, reach out to our support team at:

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