At Purple Haze, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund policy below.
Returns & Refunds
Eligibility: To be eligible for a refund, items must be unused, in their original packaging, and returned within 30 days of purchase.
Non-Returnable Items: Due to the nature of certain products, the following items are non-refundable and non-returnable:
Used or opened products
Perishable goods (e.g., edibles, rolling papers)
Clearance or final sale items
Gift cards
Proof of Purchase: A valid receipt or order confirmation is required for all refund requests.
How to Request a Refund
Contact Us: Email our customer support team at [Insert Email] with your order number and reason for the return.
Approval & Instructions: If your return is approved, we will provide instructions on where to send your item(s). Customers are responsible for return shipping costs unless the item is defective or incorrect.
Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5-10 business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging. We will provide a replacement or issue a full refund at no additional cost.
Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account again.
Contact your credit card company (it may take some time before your refund is officially posted).
If you’ve done all of this and still have not received your refund, please contact us at [Insert Email].
Contact Us
For any refund-related inquiries, reach out to our support team at:
